What are the benefits which managed services bring?
Here at CROZ, we are constantly brain-storming new ways to innovate, both to help our customers meet their goals and objectives as well as how to improve our own internal processes. A large part of that has to do with how we approach support and maintenance tasks and what paradigm we structure those tasks under. Our ongoing focus for 2016 is to educate our customers and ourselves of the benefits that managed services can bring.
What do we mean when we talk about Managed Services? The answer can be different depending on who you ask, but in our context we mean the proactive management of an Information Technology asset or object, on behalf of a customer. The most important distinction between “traditional” reactive IT services and Managed Services is the proactive delivery of service to the customer.
Let’s look at a couple crucial aspects of IT: monitoring and capacity planning.
“Traditional” support and maintenance models tend to be on an hourly per-product, per-server, or per-user basis, this model works ok most of the time, but can there be a better, more scalable way to go about this? This common model means that we as a vendor are inevitably in a reactionary role, rushing from one incident to the next. Even when customers deploy monitoring software, it is more common than not for it to be for use by their internal IT personnel. What if we could proactively monitor customer data systems in real-time, proactively monitoring and responding before the customer ever realizes that an incident has occurred, thus saving the customer both time and money?
Another aspect that tends to be frequently overlooked is capacity planning. Monitoring systems for application or server faults are one thing, but what about resource utilization over the life of a system? An active database will grow, middleware servers will have more and more applications deployed to them, and web servers will invariably deal with higher and higher volumes of traffic. Being able to accurately forecast upcoming hardware needs thus helps our customers to better plan and execute their endeavors.
CROZ support is typically a mix of both onsite and remote support, provided by highly-trained staff, which coordinates with the same experts that design, build and deliver systems and applications to meet our customer’s changing and dynamic needs. We provide a seasoned support staff that is used to thinking outside-the-box when troubleshooting issues and capable of leveraging a broad range of knowledge and experience to quickly resolve issues before they become larger problems.
These are just two quick examples of how CROZ can help your organization realize and achieve your business goals and objectives in the IT space.
Our goal for CROZ Managed Services is to enable our customers to focus on their core business and competencies and allow us to manage the mundane day-to-day tasks that can so easily consume your IT staff’s valuable time.
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