Learning organizations with Jennifer Petoff
6 minute read
A newsletter that started as a personal learning and getting-in-touch project by Ivan Krnic grew into a sociotechnical newsletter covering topics of technical excellence, organizational improvements, and productivity.
Are you investing in your learning programs but still feel the effect doesn’t match the investment?
Your efforts may be going in the wrong direction.
People are different and in different stages of their personal and organizational journey, so they also need different kinds of support. Jennifer Petoff likes to address these differences with a 2×2 matrix considering industry experience and familiarity with your organization.
Q1 – Low experience, low familiarity – these people are Newbies, and you need to onboard them well and grow their technical skills.
Q2 – Low experience, high familiarity – these are your Internal Transfers, people who know your organization well but need help acquiring new skills.
Q3 – High experience, low familiarity – these are Industry Veterans, people with skills who need to catch up with your organizational intricacies.
Q4 – High experience, high familiarity – these are your Old Timers, people with skills who know how to navigate your organization. Please don’t take them for granted!
Sometimes, organizations try to apply a one-size-fits-all approach to all quadrants and wonder why the result is missing. The truth is that each quadrant requires a different learning approach.
Listen to my conversation with Jennifer and learn about specific techniques for each quadrant.
Interview of the Month
Learning orgs with Jennifer Petoff
Jennifer Petoff is the director of Google Cloud Platform & Technical Infrastructure Education and a co-editor of a popular book “Site Reliability Engineering.”
I met Jennifer at the DevOps Enterprise Summit 2023 conference, where she talked about how each engineer’s training needs vary depending on several factors. We had a chance to talk at the conference, but this is a conversation worth sharing.
What do you say?
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Site Reliability Engineering: How Google Runs Production SystemsGet the book
My colleague Dino said this is probably the best tech book he has ever read.
Written by the SRE pioneers, it explains what SRE is, its principles, and practices that drive daily activities.