Oticon - Managed services contract for Rational Jazz platform
Through its Managed Services offering, CROZ took over the tasks of maintaining, upgrading and proactively improving IBM Jazz platform.
Our successful cooperation with Oticon continues since 2016. Oticon uses IBM Jazz platform as a backbone of its development process, including DOORS and DWA tools. Being a strongly product-oriented company, it made no sense for Oticon to invest their own efforts in keeping the underlying technical platform running smoothly.
Oticon is a part of Demant, which currently has more than 15.000 employees around the world, 200 subsidiary companies and an annual revenue of 2 billion USD. They produce all types of hearing aids and offer a wide range of services and products for identifying hearing loss.
Through its Managed Services offering, CROZ took over the tasks of maintaining, upgrading and proactively improving IBM Jazz platform so Oticon could focus their full efforts on business domain and product development. Managed Services offering includes Jazz platform maintenance, taking care of platform fixes, handling PMRs, analyzing monthly logs, and checking for available updates and possible bugs.
Apart from maintaining the whole IBM Jazz platform, having a wide range of experts from various IT domains allowed CROZ to handle additional system engineering tasks like data synchronization between DOORS and CLM servers or help the entire organization with improving the process and the way organization works. One good example of such process improvement is optimization of defect management process that is tracked within RTC.
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