CSI Ltd – Managed Services key offering

CROZ's partnership with CSI Ltd exemplifies the successful enhancement of service quality and scope, driving both partners towards new growth opportunities in various sectors.

Overview

CROZ has significantly supported CSI Ltd in expanding its service offerings through managed services, particularly in vital technological domains. This long-standing partnership focuses on enhancing client operations, reducing costs, and integrating cutting-edge technology solutions tailored to diverse industry needs.

Challenge

For many years now, we have been helping our strategic partner CSI Ltd extend their portfolio and provide a greater range of top quality services to their clients in the UK.

“We have collaborated with CROZ for many years on some key accounts and our partnership has gone from strength to strength. Working with CROZ has enabled CSI to greatly enhance the service it can provide to its customers in a cost-effective manner. We have found them to be responsive, reliable, and flexible whilst the breadth and scope of their technical skills is first rate. We are constantly working on new opportunities to grow our partnership.”

-Paul Hassall, Software Solutions Architect — CSI Ltd

For many years now, we have been helping our strategic partner CSI Ltd extend their portfolio and provide a greater range of top quality services to their clients in the UK.

The most important and strategic area where we work together is Managed Services. The goal of this offering is to help clients shift their focus from day-to-day operations and incident solving, to their core business while controlling their operational costs.

We make sure our client’s critical systems are up and running around the clock. Another benefit for the client is that this service also eliminates the cost associated with recruiting different tech skills in-house on a full-time basis, or the risk of them leaving the company.

Managed Services usually include the following components:

Initial onboarding and health check (scope and process definition, documentation, recommendations for improvement)
Help Desk facilities
Different Service Level Agreements (SLA) tailored to client needs (24×7, 8×5)
Incident support
Operational support
Updates and upgrades
Regular preventive maintenance and health checks
Knowledge base
Staff augmentation upon request
Continuous measuring and improvements

Solution

From the technology perspective, we cover a wide range of products while focusing on IBM Middleware and Integration stack, which includes:

RedHat OpenShift
IBM Integration Bus / IBM App Connect Enterprise
IBM MQ
IBM DataPower Gateway
IBM API Connect

running on different OS platforms (iSeries, AIX, RedHat, Suse…)

Our clients are generally large enterprise organizations from different industries but mostly in the Financial, Insurance, Retail, and Government sectors.