Challenge
For many years now, we have been helping our strategic partner CSI Ltd extend their portfolio and provide a greater range of top quality services to their clients in the UK.
“We have collaborated with CROZ for many years on some key accounts and our partnership has gone from strength to strength. Working with CROZ has enabled CSI to greatly enhance the service it can provide to its customers in a cost-effective manner. We have found them to be responsive, reliable, and flexible whilst the breadth and scope of their technical skills is first rate. We are constantly working on new opportunities to grow our partnership.”
-Paul Hassall, Software Solutions Architect — CSI Ltd
For many years now, we have been helping our strategic partner CSI Ltd extend their portfolio and provide a greater range of top quality services to their clients in the UK.
The most important and strategic area where we work together is Managed Services. The goal of this offering is to help clients shift their focus from day-to-day operations and incident solving, to their core business while controlling their operational costs.
We make sure our client’s critical systems are up and running around the clock. Another benefit for the client is that this service also eliminates the cost associated with recruiting different tech skills in-house on a full-time basis, or the risk of them leaving the company.
Managed Services usually include the following components:
- Initial onboarding and health check (scope and process definition, documentation, recommendations for improvement)
- Help Desk facilities
- Different Service Level Agreements (SLA) tailored to client needs (24×7, 8×5)
- Incident support
- Operational support
- Updates and upgrades
- Regular preventive maintenance and health checks
- Knowledge base
- Staff augmentation upon request
- Continuous measuring and improvements
Solution
From the technology perspective, we cover a wide range of products while focusing on IBM Middleware and Integration stack, which includes:
- RedHat OpenShift
- IBM Integration Bus / IBM App Connect Enterprise
- IBM MQ
- IBM DataPower Gateway
- IBM API Connect
running on different OS platforms (iSeries, AIX, RedHat, Suse…)
Our clients are generally large enterprise organizations from different industries but mostly in the Financial, Insurance, Retail, and Government sectors.
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